FAQ

We’ll deliver your order within the estimated time mentioned at checkout. You can always track it in your account and stay updated.

We’re really sorry. Please reach out to us immediately so we can sort it out and make sure your order reaches you safely.

We deliver all across Bangladesh, straight to your doorstep.

We have Express Delivery and Regular Delivery. For urgent needs, just choose Express Delivery and we’ll speed things up for you.

Once an order is placed, we can’t change the delivery address, so double-check it before confirming your order to avoid any hiccups.

“Delivered” means your order has safely reached your hands. It also confirms that payment has been successfully received, either online or in cash.

We automatically apply discounts to your order and show you the final price for each product before checkout. This way, you can see exactly how much you’re saving.

Refunds are credited to your account (or store wallet) within 3–5 business days after the return is processed.

Please check the Terms & Conditions of the offer to confirm your eligibility for cashback. Some offers may have specific requirements.